My name is Auburn.
I’m a collaborative, strategic, and creative leader who drives positive, meaningful change for teams, organizations, and customers. I am a storyteller at heart, and I want to tell your story in the most impactful way possible.
I love to create, innovate, and strategize with teams of passionate people.
My professional focuses include:
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customer & client success
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customer experience & customer experience operations
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customer lifecycle & CX strategy
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strategy creation, development, implementation
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building and developing high-performing teams
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creative storytelling for internal & external audiences
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equity, diversity & inclusion
people management
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Team Management
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Hiring & Onboarding
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Career Development
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Performance Reviews & 1-on-1s
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Training & Curriculum Development
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Mentorship & Personal Development
customer management
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Client Health & Satisfaction
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CX Strategy
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Lifecycle Management
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Revenue, Renewal & Retention
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Strategic Campaigns
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Relationship Building
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Escalations
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Sales Partnership
operations
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Program Management
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Performance Analysis
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KPI Management
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Processes & Best Practices
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Goals & OKRs
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Budget, P&L & Forecasting
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Resource Management
technical skills
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Windows & Mac OS
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Microsoft Office Suite
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Salesforce
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Tableau & Google Analytics
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Adobe Creative Suite
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Wrike, Trello, Asana
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Jira & JaaS
professional skills
more about me
I'm a native Texan living and working in Austin, Texas. My pronouns are she/her, they/them. I'm a proud queer Black woman.
My career focuses are customer success, customer experience, and account management, with an emphasis on team leadership, project management, client management, and operations.
I've worked in multiple industries, including gaming & entertainment, travel & hospitality, internet & technology, SaaS, and retail, leading teams of high-performing account managers, product lifecycle managers, customer success managers and strategists working with customers in both B2B and B2C. I've managed both individual contributors and managers.
I have a passion for creative strategy, operations, and the creation of functional systems, and I love working with and managing teams of all sizes. I'm also an advocate for diversity, equity and inclusion, driving initiatives for accessibility, hiring & growing underrepresented talent, and championing the rights of my LGTBQIA, disabled and BIPOC communities.
my interests:
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traveling (domestically and internationally)
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attending cultural events (performances to shows to exhibits of all kinds)
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reading (fiction, nonfiction, and graphic novels)
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being active (yoga and running are my zen states)
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writing (short fiction and essays)
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geeking out (with comics, film, and conventions)
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fashion
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doing personal creative projects (from performance to design to costuming)
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consulting (on resumes, writing, and customer success)
location
austin, tx