Creative Leadership, Customer
Strategy & Operations
auburnrutledge.com
My name is Auburn.
I’m a collaborative, strategic, and creative leader who drives positive, meaningful change for teams, organizations, and customers. I am a storyteller at heart, and I want to tell your story in the most impactful way possible.
I love to create, innovate, and strategize with teams of passionate people.
My professional focuses include:
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customer & client success
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customer-focused program management & operations
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customer lifecycle & CX strategy
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strategy creation, development, implementation
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building and developing high-performing teams
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creative storytelling for internal & external audiences
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equity, diversity & inclusion
people management
Team Management (ICs & Managers)
Hiring & Onboarding
Career Development
Performance Reviews & 1-on-1s
Training & Curriculum Development
Mentorship & Personal Development
customer management
Client Health & Satisfaction
CX Strategy
Lifecycle Management
Revenue, Renewal & Retention
Strategic Campaigns
Relationship Building
Escalations
Sales Partnership
operations
Program Management
Performance Analysis
KPI Management
Processes, SOPs, and Best Practices
Goal & OKR Development
Budget, P&L & Forecasting
Resource Management
technical skills
Microsoft Office Suite
Google Workspace
Salesforce
Tableau & Google Analytics
Adobe Creative Suite
Miro, Mural
Project Management tools (Asana, Wrike, Trello, Smartsheet, Jira, Notion)
Jira & JaaS
professional skills
more about me
My name is Auburn (she/they), and I'm a queer Black Texas native currently living in my pink dream home in South Austin and traveling the globe when the wanderlust hits and the work calls. I harness the unique strengths of my beautifully neurodivergent brain to cultivate vibrant workspaces, programs, and strategies that foster cooperation, connection, and creativity.
I've worked across a tapestry of customer success and client operations roles, specializing in leadership/team management, relationship management, project & program management, and client operations. In individual contributor and manager roles, I've worked across a gamut of industries, including gaming & entertainment, travel & hospitality, internet & technology, SaaS, marketing & advertising, and retail. I've worked on and with teams of high-performing account managers, product lifecycle managers, customer success managers, and strategists working with customers in both B2B and B2C. I've led teams of all sizes, and managed both individual contributors and managers.
I love building imaginative strategies, exploring innovative approaches to business operations, and designing beautifully functional systems. I'm an advocate for diversity, equity and inclusion, driving initiatives for accessibility, hiring & growing underrepresented talent, and championing the rights of my LGTBQIA+, disabled and BIPOC communities.
I am currently working on my Master's in Creative Leadership from Minneapolis College of Art & Design, where I'm focused on weaving the practices of artists & designers into my work: creating innovative programs and strategies that center and celebrate inclusivity, diversity, and accessibility.
my interests
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traveling (domestically and internationally)
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attending cultural events (performances to shows to exhibits of all kinds)
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reading (fiction, nonfiction, and graphic novels)
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being active (yoga and running are my zen states)
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writing (short fiction and essays)
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geeking out (with comics, film, and conventions)
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fashion
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doing personal creative projects (from performance to design to costuming)
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consulting (on resumes, writing, and customer success)
location
austin, tx